Application Managed Services

Our Managed IT Services provide a managed team of high-performance applications or infrastructure resources that work as an extension of your permanent staff.

This team is managed by our experienced certified service delivery managers and is designed to ebb and flow seamlessly as your needs adjust in volume or scope. As a part of this service, we also define, streamline and optimize how resources accomplish in-scope work outcomes to lower your total cost of ownership and achieve higher levels of performance through defined SLAs.

Over time our Managed IT Services help you optimize how and where applications work should be performed or IT infrastructure solutions should be implemented. If full outsourcing is the long-term objective, we will scale toward it by establishing baseline requirements, service level targets, workflow interaction, sign-offs and tollgates, while working initially under a co-sourced model. Once these components of your program are optimized operationally, we will evaluate the ideal location in which to perform the work and transition it appropriately.

OUR MANAGED IT SOLUTIONS ARE CALIBRATED TO MEET SPECIFIC CLIENT NEEDS AND CAN INCLUDE ANY OR ALL OF THE FOLLOWING RESPONSIBILITIES

  • Technology and industry-focused advisories and Centres of Excellence (COEs)
  • Discrete practice oversight
  • Engagement management and governance
  • All HR-related tasks/activities pertaining to Our team
  • Resource capacity planning
  • Resource selection, customized onboarding and training programs
  • Collection of relevant institutional knowledge
  • Documentation of in-scope work processes
  • Performance reporting, benchmarking and communication management
  • Scaling resources up or down seamlessly
  • Transition planning and execution
  • Quality assurance of deliverables
  • Process improvement consulting and implementation
  • Development of outsourcing road map with baseline metrics

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